IT System Specialist

1 week ago

Perth, Western Australia beBeeProfessional Full time $100,000 - $120,000
Technical Services Role Overview

We seek a Technical Services professional to provide remote and on-site support to clients.

Key Responsibilities
  • Provide timely phone, email, and remote access support for existing customers
  • Maintain duplicate system environments for testing and troubleshooting purposes
  • Record/document client issues through to resolution using our issue tracking system
  • Plan and practice for system implementation and upgrade projects
  • Review and contribute to product documentation
  • Perform triage desk '1st line support function'
On-Site Responsibilities
  • Perform successful implementations and upgrades
  • Conduct site inspections and reports in preparation of deployments
  • Coordinate resources from mine staff as required
  • Provide one-on-one and classroom training on the use and administration of the system
  • Troubleshoot software, hardware, and network issues
Requirements
  • 3-5 years of user and admin support experience for an enterprise-class software system
  • Solid understanding and experience with Fleet Management Systems and High-Precision products
  • Mining experience/knowledge is an asset
  • Databases SQL (advanced administration ability), OpenTSDB, InfluxDB (moderate)
  • Real-Time software systems
  • Mobile Computing
  • Windows networking experience
  • Windows server administration (moderate)
  • Global Navigation Satellite Systems with an understanding of Real Time Kinematic systems
  • Valid driver's license
  • Competence and understanding of historic and current Wenco hardware platforms
Education and Eligibility
  • Diploma in Electronics, Engineering, Computer Science, Mechatronics, or a related IT or mining discipline
  • Must be eligible to work in Australia and based in Perth
  • Available for extensive travel (50%+)

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