Technical Duty Officer

21 hours ago

Brisbane, Queensland, Australia beBeeReliability Full time

About Us

We're a team focused on driving reliability and excellence in service delivery.

Our mission is to empower businesses by automating routine tasks, surfacing actionable insights, and connecting them with the right data, advisors, and apps.

This role plays a critical part in achieving our goals by building robust processes and tooling around incident management.

The successful candidate will drive enduring reliability across all products and services, providing expert leadership during critical outages, and promoting SRE principles within the Engineering Department.

Job Description:

  • Own the incident management process to ensure it drives enduring reliability across all products and services.
  • Provide expert leadership during critical outages, coordinating multiple teams to ensure streamlined decision-making and quick resolution.
  • Lead and advocate for the transformation to a world-leading SRE organization, promoting SRE principles within the Engineering Department.
  • Promote a customer-focused approach by addressing and mitigating global customer environment issues, and fostering a culture of continuous learning and technical excellence within the SRE team.
  • Develop and implement scalable process frameworks and observability strategies to ensure rapid problem diagnosis, response, and service reliability.
  • Collaborate with product teams to thoroughly analyze failures and integrate insights to improve service reliability, scalability, and operational efficiency.

Requirements:

  • Previous career experience as a Site Reliability Engineer, in an Operations or Engineering environment.
  • Hands-on experience troubleshooting AWS hosted services.
  • Networking knowledge and able to troubleshoot TCP/IP, SSL/TLS, DNSSEC, IPsec, and BGP issues.
  • Coding experience (preferably Python) building tools, scripting, or automation.
  • Strong communication skills including the ability to translate technical issues/concepts into agreed actions.

Benefits:

  • Generous paid leave to use however you'd like (plus statutory holidays).
  • Dedicated paid leave to care for your physical and mental wellbeing.
  • An Employee Assistance Program to access mental health care for you and your family.
  • Health insurance, life insurance, and income protection.
  • Wellbeing and sports programmes.
  • Employee resource groups.
  • 26 weeks of paid parental leave for primary caregivers.
  • An Employee Share Plan.
  • Flexible working.
  • Career development.

Why Choose Us?

We offer a range of benefits that reflect our human values, including generous paid leave, dedicated paid leave for wellbeing, and an Employee Assistance Program. We also provide health insurance, life insurance, and income protection, as well as wellbeing and sports programmes, employee resource groups, and 26 weeks of paid parental leave for primary caregivers. Our Employee Share Plan and flexible working options make us an attractive choice for those seeking a work-life balance. Finally, we offer career development opportunities to help you grow professionally and personally.

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