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Operational Loan Specialist
2 weeks ago
This role is pivotal in supporting Finance Brokers, overseeing the entire loan process with meticulous care and strategic insight.
Main Responsibilities:- Loan Processing & Compliance - Prepare and lodge loan applications via digital platforms, ensuring thorough documentation, precision, and adherence to regulatory requirements. Maintain auditable records in CRM systems.
- Client Financial Evaluation - Review PAYG and self-employed income, liabilities, credit reports, and asset positions. Assist brokers with serviceability calculations and loan structuring aligned to client objectives and lender policies.
- Stakeholder Liaison - Engage with lenders, conveyancers, real estate agents, accountants, and valuers to facilitate timely settlements. Proactively escalate issues and manage expectations among all parties.
- Client Experience & Broker Support - Serve as the primary client contact throughout the loan journey. Provide updates, request necessary documentation, and support brokers with loan sign-ups, annual reviews, and strategic initiatives like equity release or investment purchases.
- Data Integrity & Opportunity Identification - Maintain accurate, consistent CRM records. Identify cross-selling opportunities and flag leads for brokers and relationship managers.
