Return to Work Expert

6 days ago


Newcastle, New South Wales, Australia EML Group Full time

EML Group is a leading provider of Workers Compensation and Personal Injury Claims Management services. Our mission is to empower injured workers through ongoing support during their return-to-work journey.

We strive to create a supportive and inclusive environment where employees can grow and develop their careers. As a Claims Advisor, you will be part of a diverse team making a positive impact on injured workers' lives.

Your key responsibilities include:

  • Providing exceptional customer service, supporting injured workers and employers, and collaborating with subject matter experts to deliver expert advice and support.
  • Recording and maintaining accurate records.

About You

We seek individuals who possess empathy, are passionate about customer service, and excel in communication. You should be a great listener, have a solution-focused mindset, and be able to handle challenges in a multi-system environment.

We value individuals who are committed to continuous learning, have attention to detail, and are proficient in Microsoft Office Suite.

What We Offer

We prioritize diversity and inclusion in the workplace, promoting a culture of equality and respect. Our benefits package includes:

  • A dynamic team culture that fosters innovation and growth.
  • Flexibility to work from home when fully trained in your role.
  • A comprehensive wellbeing program with health insurance and gym membership discounts.
  • Access to exclusive retailer discounts through our Rewards Hub program.
  • Annual tenure and performance-based recognition rewards.
  • Ongoing learning and development opportunities.


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