Salesforce Solutions Expert
4 days ago
Stryker Group is seeking an exceptional Salesforce Business Analyst to join our team. As a critical link between business super-users, the CRM team, and IT support, you will empower users across Stryker South Pacific (SSP) to effectively leverage Salesforce solutions.
You will drive efficiency, engagement, and seamless adoption of Salesforce solutions by leveraging your outstanding business partnering skills and top-tier communication. This is a 12-month contract opportunity where you will be the salesforce.com Subject Matter Expert (SME), capturing and representing business user needs to ensure continual improvement opportunities and grow the Return on Investment in salesforce.com.
Your key areas of accountability include:
Key Responsibilities- Monitoring site implementation of SFDC and providing mentoring, assistance, and training to business users, identifying user training needs and devising and managing user training programs in conjunction with the super-users.
- During project phase and future iterations, being the coordination point and creator of User stories and User Acceptance Testing.
- Staying informed of each new release of Salesforce and other installed product releases (three times per year) to leverage any new functionality to the business and complete pre-release Business User Acceptance testing.
- Experience in Salesforce.com and system implementation within a multi-divisional organization.
- Knowledge and understanding of solution administration, training frameworks, administration, and delivery, Project Management Concepts, and User Requirements gathering.
- Excellent interpersonal and communication skills, presentation and workshop facilitation skills, ability to work independently and collaboratively across functions.
- Strong interpersonal skills, able to interact effectively at all levels of the company and handle confidential and sensitive information appropriately.
- SCRUM methodology knowledge.
- At least three years of Salesforce experience, Salesforce Administrator Certification, and Salesforce Business Analyst Certification.
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