Expert Master Plumber

2 weeks ago

Sydney, New South Wales, Australia beBeePlumbing Full time $90,000 - $125,000

Optimize Plumbing Expertise

Deliver exceptional results in the plumbing sector by mastering your craft and staying updated on industry advancements.

As a skilled plumber, you will be responsible for:

  • Providing technical support to sales teams, including collaborative efforts to resolve complex issues.
  • Developing strategies to boost trade counter sales at key merchants and promote bundles and spare parts.
  • Resolving on-site quality issues, including collaborating with local service agents to ensure effective solutions.
  • Leading the resolution of quality issues affecting installations and implementing efficient solutions.
  • Offering troubleshooting and technical assistance for customer problems escalated through the sales process.
  • Staying informed about industry standards and providing guidance on training impacts.

Essential Skills and Qualifications:

  • Unwavering commitment to delivering outstanding customer experiences.
  • Exceptional communication and interpersonal skills.
  • Advanced problem-solving and analytical abilities.
  • Creative and innovative approach to tackling challenges.
  • Engaging presentation and group facilitation experience.
  • Strong professional network and connections within the industry.
  • Practical experience as a plumber or similar trade.
  • Relevant technical qualifications in plumbing.

Key Performance Indicators:

  • Measurable improvements in customer satisfaction ratings.
  • Enhanced collaboration between sales teams and plumbers.
  • Increased trade counter sales and promotion of bundles and spare parts.
  • Improved efficiency in resolving on-site quality issues.
  • Effective implementation of quality control measures.
  • Timely provision of technical support and troubleshooting services.

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