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Customer Delivery Supervisor

2 months ago

Perth, Western Australia Dnata Travel Group Full time
About the Role

We are seeking a hands-on leader with experience in a similar role to join our airport team in Perth as a Customer Delivery Supervisor on a permanent full-time basis.

Key Responsibilities
  • Supervise all aspects of the customer delivery strategy and operations from the catering centre to the aircraft.
  • Assist in the optimisation and integration of an end-to-end catering delivery service.
  • Coordinate day-to-day activities associated with labour activities and aircraft movements to achieve accurate operational KPIs.
  • Drive collaboration through systems and processes with internal and external customers to avert delays and ensure service level agreements are met.
  • Investigate all delays to root cause level and implement corrective actions or make recommendations.
  • Support the management of team performance and provide effective development and coaching to ensure optimum levels of team and individual performance.
  • Ensure staff compliance with relevant regulatory requirements such as Airside Driving Regulations, Food Safety, and AQIS Custos regulations.
Requirements
  • Proven leadership experience in a similar environment.
  • Experience with customer service, inventory control, and management systems.
  • Displays business and industry acumen understanding.
  • Previous success achieving KPI targets and adherence to safety, health, and environmental requirements.
  • Ability to build constructive and effective working relationships with internal and external stakeholders.
  • Ability to energize and align team members to a shared vision, inspiring a climate of high performance.
  • Demonstrated ability to make decisions and act on initiative.
  • Proven adaptability to changing environments.
  • Holder of a HR or MR license.
What We Offer
  • Competitive salary.
  • 5 weeks annual leave.
  • Part of a close-knit and dedicated team committed to excellence.
  • Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources.
  • Free onsite parking and meals.