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Home Loans Portfolio Manager
2 months ago
At ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our customers, and we're passionate about meeting their needs today while innovating for tomorrow.
About the RoleAs a Journey Expert in our Home Loans Portfolio, you'll play a key role in helping customers achieve their dream of owning a home. You'll work closely with our teams to provide easy-to-use products and services, ensuring that our customers receive exceptional service and support throughout their journey.
Key Responsibilities- Identify and support the scope and capacity to deliver each deliverable, providing inputs into the overall delivery roadmap and plan.
- Gather and translate business needs into consumable requirements, leading or supporting elicitation workshops, analysis, specification, and validation of requirements.
- Identify and analyze impacted business processes, understanding as-is and to-be processes, and creating new or updating existing process maps using Signavio.
- Undertake analysis with stakeholders to comprehend problem statements, deliver, and playback future state options where MVP/iterations have been defined.
- Source and utilize data to validate assumptions throughout and after delivery, seeking guidance and support from Data Analysts when required.
- Engage with stakeholders throughout the delivery lifecycle, sharing updates, seeking feedback, and responding to feedback.
- Ensure potential and active risks and issues are captured, assessed, managed, and mitigated in a timely manner.
- Work with squads and stakeholders to translate high-level goals into detailed plans, business impacts, communications, Training Needs Analysis (TNA), and change interventions, then prepare and execute on those plans.
- Plan, facilitate, and manage/support testing activity for deliverables, such as UAT, BVT, and DRH.
- Create and maintain supporting materials, including Knowledge Management Guides, Process Maps, Business Impact Assessment (BIA), Operational Risk Assessment (ORA), and Product Variation Document.
- A minimum of 3 years' experience demonstrating proven business analysis skills and/or other related project delivery experience, including analysis and elicitation techniques.
- Exposure to home lending, credit policies, or related financial services domains and systems.
- Detailed knowledge and experience of process mapping/analysis tools and techniques.
- Proactively identifying and assessing risks and complying with risk management processes and policies.
- Experience in translating requirements into user stories and acceptance criteria.
- Ability to apply change management practices, communicate direction, rationale, and outcomes clearly, and a continuous improvement approach based on feedback loops.
- Excellent interpersonal, active listening, and influencing skills – you need to be comfortable asking questions, raising concerns, and constantly thinking about our customers.
- Ability to solve problems through drawing on past experiences and applying judgment within your skill set.
- An eye for detail – as a member of a team responsible for analysis and writing requirements, your willingness to iteratively improve precision and clarity is paramount.
- Familiarity with agile delivery, business/technical requirements, and assessing changes to systems or process functions.
- A strong execution mindset and ability to deliver quality outputs within required timeframes.
- Ability to learn on the job, navigate through ambiguity, and a demonstrated growth mindset.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
