Refunds Support Officer
3 weeks ago
Melbourne Polytechnic is seeking a highly organized and detail-oriented Refunds Support Officer to join our team. As a key member of our Payments and Refunds team, you will be responsible for managing student refund processes and Tuition Payment Plans, delivering exceptional customer service to internal and external stakeholders.
Key Responsibilities:- Ensure student and Institute compliance with Administration of Student Enrolment Fees and Charges Policy/Guidelines and related procedures.
- Support with Debit Success third-party account management, including client liaison and advice.
- Action the refund application process, ensuring all data is recorded accurately in the Student Management System.
- Be a contact point for all stakeholders in relation to refund application processing and Tuition Payment Plans, and case manage accordingly.
- Assess applications and determine responses to mitigate risks.
- Provide general administrative services to the Coordinator of Payments and Refunds.
- A relevant tertiary qualification and/or experience in an education environment.
- Demonstrated strong written and verbal communication skills, including the ability to communicate effectively with key relationships.
- Ability to adapt to new technologies or systems.
- Proven experience in data entry and excellent attention to detail.
Please submit your application, including a current CV and cover letter addressing the Key Selection Criteria outlined in the position description.
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Refunds Support Officer
2 weeks ago
Preston, Victoria, Australia Melbourne Polytechnic Full timeAbout the RoleThis position supports the Coordinator of Payments and Refunds with the execution of the Institute's student refund processes and Tuition Payment Plans, providing strong customer service support to internal and external stakeholders.Key ResponsibilitiesEnsure student and Institute compliance with the Administration of Student Enrolment Fees and...
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Refunds Support Officer
2 weeks ago
Preston, Victoria, Australia Melbourne Polytechnic Full timeAbout the RoleThis position supports the Payments and Refunds Coordinator with the execution of the Institute's student refund processes and Tuition Payment Plans. The ideal candidate will provide strong customer service support to internal and external stakeholders to help understand, apply and resolve issues relating to Administration of Student Enrolment...
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Refunds Support Officer
3 weeks ago
Preston, Victoria, Australia Melbourne Polytechnic Full timeAbout the RoleThis position supports the Coordinator of Payments and Refunds with the execution of the Institute's student refund processes and Tuition Payment Plans. The successful candidate will provide strong customer service support to internal and external stakeholders to help understand, apply and resolve issues relating to Administration of Student...
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Refunds Support Officer
4 weeks ago
Preston, Victoria, Australia Melbourne Polytechnic Full timeAbout the RoleThis position supports the Coordinator of Payments and Refunds with the execution of the Institute's student refund processes and Tuition Payment Plans, providing strong customer service support to internal and external stakeholders.Key ResponsibilitiesEnsure student and Institute compliance with the Administration of Student Enrolment Fees and...
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Refunds Support Officer
4 weeks ago
Preston, Victoria, Australia Melbourne Polytechnic Full timeAbout the RoleThis position supports the Coordinator of Payments and Refunds with the execution of the Institute's student refund processes and Tuition Payment Plans, providing strong customer service support to internal and external stakeholders.Key ResponsibilitiesEnsure student and Institute compliance with the Administration of Student Enrolment Fees and...
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Refunds Support Specialist
3 weeks ago
Preston, Victoria, Australia Melbourne Polytechnic Full timeAbout the RoleMelbourne Polytechnic is seeking a highly organized and detail-oriented Refunds Support Officer to join our team. As a key member of our Payments and Refunds team, you will play a critical role in ensuring the smooth execution of student refund processes and Tuition Payment Plans.Key ResponsibilitiesWork closely with the Payments and Refunds...
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Refunds Support Officer
2 weeks ago
Preston, Victoria, Australia Melbourne Polytechnic Full timeAbout the RoleThis position supports the Coordinator of Payments and Refunds with the execution of the Institute's student refund processes and Tuition Payment Plans. The successful candidate will provide strong customer service support to internal and external stakeholders to help understand, apply and resolve issues relating to Administration of Student...
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Refunds Support Officer
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Preston, Victoria, Australia Melbourne Polytechnic Full timeAbout the RoleThis part-time role supports the Coordinator of Payments and Refunds with the execution of the Institute's student refund processes and Tuition Payment Plans. The successful candidate will provide strong customer service support to internal and external stakeholders to help understand, apply and resolve issues relating to Administration of...
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Accounts Payable Specialist
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Preston, Victoria, Australia Melbourne Polytechnic Full timeJob SummaryMelbourne Polytechnic is seeking a highly skilled and experienced Accounts Payable Specialist to join our Finance and Reporting Department. The successful candidate will be responsible for providing assistance and support in the administration of the accounts payable function, ensuring accurate and timely processing of supplier invoices and...
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Accounts Payable Specialist
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