Sales Associate

1 month ago


Melbourne, Victoria, Australia Williams Sonoma Inc Full time
Job Title: Sales Associate

We are seeking a Sales Associate to join our team at Williams Sonoma Inc. in Perth, Australia.

About the Role:

As a Sales Associate, you will be responsible for delivering exceptional customer service and sales experience to our clients. You will be the face of our brand, and your primary goal will be to provide a unique and memorable shopping experience for our customers.

Key Responsibilities:
  • Provide sincere, friendly, and energetic customer service by exemplifying excellent customer service standards.
  • Warmly welcome our customers and assist them with special services including gift wrapping, gift registry, locating merchandise, special orders, back orders, deliveries, and furniture orders.
  • Efficiently and accurately perform register transactions (e.g., sales, returns, and exchanges).
  • Maintain and demonstrate knowledge of our products, features, benefits, current sales, and promotions.
  • Utilize effective selling techniques to build multiple sales and increase productivity.
  • Achieve established sales and contest goals.
  • Assist in the implementation and maintenance of visual merchandise presentation, signage, and lighting.
  • Uphold store and stockroom maintenance and cleanliness standards.
  • Perform other duties as assigned by management.
Requirements:
  • Have retail sales experience, ideally in specialty retail and/or homewares, with strong client relationship skills.
  • Have a passion for homewares and/or food.
  • Have the ability to connect with customers through service and selling.
  • Love to sell and are driven to meet and exceed targets.
  • Succeed in a team environment but can work independently and manage your own time.
  • Enjoy engaging with customers, discovering their stories, style, and lifestyle to connect them to the right products.
  • Have the confidence and passion to anticipate customer needs and solve problems.
  • Are most successful when provided with clearly defined sales goals and metrics.
  • Have effective communication, organizational, and leadership skills.
Physical Requirements:
  • Ability to be mobile in the store and back-of-house areas, including standing for long periods.
  • Ability to climb ladders and use other equipment in line with safety standards.
  • Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques.
What We Offer:
  • We're a successful, fast-growing, data-driven company with an entrepreneurial vibe.
  • We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands.
  • We love to promote internally and offer many development opportunities through training, coaching, and cross-brand and cross-function career moves.
  • We're passionate about where we've come from, but we're pushing forward, redefining retail for the next generation.
  • We live and breathe client experience.
  • We have a smart, experienced leadership team that is open to fresh ideas.
  • We believe in autonomy and reward you for taking initiative.
  • We get to be creative daily, and we have fun

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