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Store Operations Manager
2 months ago
We are seeking an experienced Store Manager to join our team at Michael Page. As a Store Manager, you will be responsible for driving the performance and success of the store, overseeing daily operations, and ensuring seamless store management in line with our high standards.
Key Responsibilities- Operational Management: Oversee daily operations across multiple locations, ensuring stock control, rosters, security, cash handling, and financial reporting are all in line with our standards.
- Sales & Profitability: Forecast, schedule, and monitor labour to align with sales targets and productivity guidelines, and take responsibility for maximising store profitability through effective cost controls and implementing sales growth strategies.
- Staff Management: Recruit, train, supervise, and manage the performance of all store staff, ensuring compliance with our policies and procedures, and fostering a positive and productive work environment.
- Customer Service Excellence: Lead your teams to deliver exceptional customer service, creating an unforgettable dining experience, and handle customer feedback and complaints professionally, ensuring the highest levels of satisfaction.
- Health & Safety Compliance: Ensure that all operations are conducted in a safe manner, complying with all health and safety regulations, including government requirements.
- Store Maintenance: Maintain the presentation and cleanliness of each store, ensuring products are displayed to maximise sales and all equipment is properly maintained.
- Experience: A minimum of 2+ years of proven experience in a similar management role within the retail or hospitality industry.
- Leadership Skills: Demonstrated ability to lead, motivate, and manage teams effectively, with a strong focus on staff development and performance management.
- Customer Service: Exceptional customer service skills with a proven ability to handle complaints and deliver a superior customer experience.
- Financial Acumen: Strong experience in managing financials, including budgeting, sales targets, labour management, and cost controls.
- Adaptability & Initiative: A proactive approach, with the ability to take initiative, think on your feet, and adapt to changing circumstances.
- Reliability: A reliable and 'can-do' attitude, with availability to work 38 hours per week across weekdays and weekends, including opening and closing shifts.
- Competitive Salary: An attractive base salary of up to $62,000 per annum plus Superannuation.
- Incentive Program: Potential to earn an additional 20% annually through our Incentive Program, with further uncapped earning potential based on performance.
- Career Development: Access to professional development opportunities and the chance to progress your career across multiple sites and brands within our network, both nationally and internationally.
- Supportive Environment: Thrive in a customer-centric environment with opportunities for growth and career advancement, all within a company that values and rewards your contributions.
