Home Loan Customer Service Specialist

5 days ago

Brisbane, Queensland, Australia beBeeCustomerSupport Full time $65,000 - $75,000

Job Description:

The Service and Support Consultant role involves providing AI-powered advice to customers via Live Chat, inbound calls, and other channels.

This is an opportunity to make a real impact by delivering empathetic, high-quality service to customers throughout their home loan journey.

Key Responsibilities:
  • Respond to customer enquiries via Live Chat and inbound calls, guiding them through our journeys, application and settlement process
  • Work closely with lenders, solicitors, valuers and settlement agents to ensure a seamless loan settlement experience
  • Monitor and manage approval conditions, ensuring compliance with lender policies
  • Use Salesforce and other systems to update customer records and manage workflows
  • Maintain high standards of service and professionalism in every customer interaction
  • Support team operations and contribute to continuous improvement initiatives

Requirements:

  • A year of experience in home lending or a similar customer service role
  • Strong verbal and written communication skills
  • A calm, professional, and empathetic approach to customer interactions
  • Ability to manage multiple priorities with attention to detail
  • Proactive mindset with strong problem-solving skills
  • Familiarity with Salesforce, Genesys, or similar platforms
  • Ideally, experience handling Live Chat enquiries in a financial services environment
  • Some understanding of home loan settlement processes, approval conditions, and documentation
  • Awareness of compliance obligations, including responsible lending
  • Exposure to PEXA or other digital settlement tools is a plus

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