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Customer Success Manager

2 months ago

Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full time
{"Role": "Customer Success Manager", "Description": "Unlock the full potential of our cloud-based platform with our Customer Success Manager role. As a key member of our award-winning CS Team, you will play a vital part in shaping the customer journey and driving long-term partnerships.

**Key Responsibilities:**

* Support the achievement of successful engagements throughout the customer lifecycle
* Develop long-term partnerships with customers to ensure they realize the full value of their investment in our cloud-based platform
* Work closely with internal stakeholders to align activities with the customer's business case and strategy
* Identify and capitalize on product expansion and up-sell opportunities

**Requirements:**

* 2+ years of experience in customer success, consulting, or software sales
* Customer-facing experience within a SaaS environment
* Previous experience working with digital adoption platforms
* Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
* Experience providing insights, building relationships, and driving value to C-Level

**What You'll Get:**

* Competitive remuneration package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

**About Us:**

We are a cloud software giant committed to customer success. Our team is passionate about delivering exceptional customer experiences and driving business growth. If you're a motivated and results-driven individual looking for a challenging and rewarding role, we encourage you to apply.", "lang_code": "en-US"}