Customer Experience Specialist

1 week ago

Perth, Western Australia beBeeSupport Full time $90,000 - $110,000
Unlock Your Potential in a Support Role

We're seeking a talented and customer-focused individual to join our team as a Support Consultant. This exciting opportunity will see you play a vital role in delivering exceptional customer experiences and driving continuous improvement across the organization.

Your key responsibilities will include:

  • Providing expert technical support to customers, troubleshooting issues and resolving problems efficiently;
  • Collaborating with our product team to resolve complex issues and identify opportunities for growth and improvement;
  • Ensuring all products are properly integrated and functioning, providing a seamless experience for customers.

To succeed in this role, you'll need strong communication skills, attention to detail, and the ability to multitask with ease. You'll also have access to ongoing training and development opportunities, as well as a dynamic work environment that promotes teamwork and collaboration.

About You:

  • 2+ years of experience in a Customer Service role, preferably in a technical helpdesk or contact centre setting;
  • Excellent verbal and written communication skills, with a solutions-focused approach to problem-solving;
  • Ability to teach and add value to customers, with a passion for delivering exceptional results.

We offer a hybrid workplace that balances flexibility and work-life balance, along with quarterly team-building activities, unlimited coffee and snacks, and subsidized vending machines. Our benefit partner provides awesome discounts and salary packaging options, while our learning resources enable you to develop personal and professional skills.

Additional Benefits:
  • Quarterly team-building activities and social calendar of events;
  • Unlimited coffee and snacks, and subsidized vending machine in our office;
  • Awe-inspiring discounts and salary packaging options through our benefit partner;
  • Access to learning resources to develop personal and professional skills.

We're committed to making a meaningful difference in the lives of those we serve, and we believe that our values-driven business is dedicated to helping people navigate the complex world of healthcare. If you're passionate about innovation and customer satisfaction, let's connect and explore how you can contribute to our mission

Key Skills and Qualifications:
  • Strong analytical and problem-solving skills;
  • Excellent communication and interpersonal skills;
  • Ability to work effectively in a team environment;
  • Proven track record of delivering high-quality results under pressure.

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