Customer Success Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeOperations Full time $90,000 - $120,000

About the Role:

The Operations Coordinator plays a pivotal role in ensuring seamless day-to-day operations of the customer growth business area are executed efficiently and effectively.

This involves completing various tasks that touch all customer growth channels, requiring high accuracy and speed. These tasks are primarily administrative and analytical in nature, acting as a support function to ensure focus is given across acquisition, retention, and renewal activity.

The Operations Coordinator will work within a team that involves taking responsibility for tasks that can be both customer-facing and non-customer-facing for both Momentum customers and external partners. The tasks assigned to this role will operate across all customer segments, including mass market residential, mass market SME, and commercial and industrial.

Key Responsibilities Include:

  • Provide operational support to the Customer Growth team to ensure there are no logistical or process barriers to achieving site, volume, and profitability sales targets in both mass market and commercial and industrial segments.
  • Develop key relationships across the Momentum Energy business to ensure Customer Growth initiatives can be brought to life.
  • Act as an escalation point and active problem solver for both internal and external stakeholders.
  • Be curious, analytical, and seek to understand and implement solutions that drive the future success of the customer growth team.
  • Create and drive a first-class compliant and commercially driven environment that puts the customer at the heart of every activity.

About You and Your Experience:

You will need:

  • Solid experience in a corporate environment, preferably in Energy Retail.
  • Strong written and verbal communication skills, including the ability to collate and clearly communicate information to others.
  • Computer literacy, particularly experience using Microsoft Excel.
  • Ability to plan and schedule priorities, manage strict deadlines, and adapt to changing situations.
  • Ability to manage stakeholder expectations and competing demands to achieve mutually beneficial outcomes.
  • Ability to solve complex issues through identification and implementation of viable solutions.
  • Well-developed investigation and problem-solving skills.
  • High attention to detail.
  • Experience in a Commercial and Industrial environment.
  • Experience with Salesforce CRM or other commercial customer management platforms.

What's in it for you?

You'll have the opportunity to work in an incredibly fun and rewarding business that genuinely values its people and customers. We'll support your ongoing training and provide opportunities for career growth.

We offer a range of benefits, including wellness programs and a wellness allowance, discounted gym access, health insurance, volunteer leave, purchased leave, and other leave options.

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