Resource Coordinator

1 week ago

Hamilton, Victoria, Australia dnata catering Full time
About the Role

We are seeking a highly skilled Resource Coordinator to join our team at dnata catering. As a key member of our Workforce Planning Department, you will be responsible for managing the supply and demand of our catering workforce.

Key Responsibilities
  • Manage Rosters: Ensure that all roster management is in accordance with national processes within our Ground Star system.
  • Process Shift Changes: Administer staff/roster movements and the allocation of labor hire and overtime, while adhering to all EBA and business requirements.
  • System Data Integrity: Ensure systems' data entry and integrity, and provide input into creating rosters.
  • Staff Queries: Act as primary contact for staff queries relating to published rosters.
  • Absenteeism Coverage: Cover absenteeism, upload labor hire data, prepare and distribute day sheets for all areas of the Catering Business.
  • Process Improvement: Provide regular and consistent feedback on all allocation processes highlighting any opportunities to the Labour Planning Analyst, Workforce Planner, and catering business.
  • EBA Compliance: Maintain an understanding of EBA and Industrial Relations requirements and ensure that they are applied correctly (including payroll compliance).
  • Reporting: Reporting on requirements for development of systems and process improvements.
  • Customer Service: Delivery of a high level of customer service to internal/external customers.
Requirements
  • Workforce Planning Experience: Previous workforce planning experience in a similar role with high volume.
  • Resource Allocation: Demonstrate an understanding of and experience in allocation of resources.
  • Day of Operations Planning: Day of operations planning and live task allocation experience is highly regarded.
  • Organizational Skills: Excellent organizational and planning skills.
  • Pressure Management: Demonstrate ability to effectively work under pressure.
  • Team Leadership: Ability to model, influence, and encourage positive behaviors in the team.
  • Adaptability: Ability to adapt to the changing needs and priorities of a fast-paced business.
  • Communication Skills: Self-motivated, possessing and demonstrating strong communication, customer service, and interpersonal skills.
  • Conflict Resolution: Pro-activeness, can-do attitude, interpersonal skills, and conflict resolution.
  • Policies and Procedures: Ability to understand and apply policies, process, and Awards/EBAs.
  • Computer Literacy: Strong level of computer literacy skills.
About Us

We are Australia's largest and most admired inflight catering and retail partner. Specializing in inflight catering and retail, food manufacturing, and airport lounge management, our group of diverse brands enables us to deliver extensive service capabilities.

Chosen by many of the world's top airlines, we operate 16 facilities across 10 cities and employ over 4,000 people who help us to produce over 64 million meals, and service more than 250,000 flights, each year.

Parent company dnata – part of the Emirates Group – is one of the world's largest air services providers. Offering ground handling, cargo, travel, and inflight catering and retail services, dnata ensures the aviation industry operates smoothly and efficiently.

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