Payment Solutions Strategist

4 days ago

Sydney, New South Wales, Australia Cuscal Limited Full time

Cuscal Limited - About Us

We are a leading player in the Australian payments market, committed to delivering innovative solutions that drive business growth.

About the Role

The Payment Solutions Strategist will play a crucial role in helping us achieve our mission. As a key member of our Client Delivery Team, you will be responsible for working across the client engagement journey from pre-sales through to delivery, ensuring Cuscal and our clients set up for success.

Key Responsibilities

  • Develop and promote a basic understanding of Cuscal's standard products, key benefits, market obligations, enablement activities, and business-as-usual activities among clients;
  • Conduct presentations and lead discovery sessions with clients to ensure their needs and constraints are fully understood and documented;
  • Identify opportunities for the sale of further Cuscal products that meet client needs and deepen relationships;
  • Document gaps between client needs and Cuscal's standard solutions to enable effective roadmap, feasibility, and estimation discussions;
  • Capture a clear scope of work, deliverables, acceptance criteria, assumptions, and costs in Cuscal's standard format for Statements of Work;
  • Document, analyse, and communicate challenges and solution options that address client needs;
  • Contribute to the development of adaptable and/or re-usable materials to communicate high-level functional solutions for client engagements as part of the sales process;
  • Identify potential delivery risks as well as potential mitigation strategies;
  • Provide detailed handovers to the delivery team at commencement of implementation;
  • Act as a point of escalation for internal stakeholders and the client throughout the implementation process for supporting project teams;
  • Lead and/or contribute to knowledge management and continuous improvement activities;

Your Skills & Experience

  • You are passionate about enabling excellent client outcomes;
  • Tertiary qualifications in Information Technology, commerce, finance or related subjects is desirable;
  • Outstanding verbal, written, and presentation skills, with the ability to build effective customer relationships;
  • Strong industry knowledge of payments ecosystems, and/or strong understanding of Cuscal's product and technology solutions;
  • Excellent business process and/or project experience using tools such as Visio, Jira, PowerPoint;
  • Enterprise-level business project experience, with strong process analysis, design, and documentation.

Salary Range:$90,000 - $120,000 per annum (dependent on experience)

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