Case Manager Position
1 day ago
In this senior case management position, you will play a critical role in supporting customers with complex injuries through our Case Management and Injury Management programs. Your primary objective will be to ensure all case management actions are completed on time and with quality of a positive customer experience in mind.
About the Role:
You will be responsible for developing trusted relationships with customers, providing ideas and innovations that support the team in being better, and having an attitude that empathises with the needs of the injured worker and a desire to help them in their recovery. Additionally, you will have the opportunity to mentor other case managers within the team.
Key Responsibilities:
* Supporting customers step-by-step through our Case Management and Injury Management programs
* Ensuring all case management actions are completed on time and with quality of a positive customer experience in mind
* Developing trusted relationships with customers
* Providing ideas and innovations that support the team in being better
* Mentoring other case managers within the team
Requirements:
* A minimum of 2 years case management experience within WA Workers Compensation
* Experience in supporting people who have sustained complex injuries
* An empathetic style and customer focused approach which allows you to 'walk in our customer's shoes'
* The ability to handle challenging situations and to act in a professional and responsive manner
Benefits:
* Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
* Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance
* Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources
* Financial and Well-being Perks: Enjoy discounts on retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
About You:
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.
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