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Tech Innovation Expert
3 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team.
This role will play a crucial part in delivering high-level technical support, driving innovative product development, and ensuring customer-centric solutions that exceed expectations.
- Act as the technical bridge between customers and engineering teams, translating challenges into actionable solutions.
- Support product innovation by working closely with our Digital R&D team to advance next-gen digital products and reverse engineering initiatives.
- Evaluate designs for safety and compliance, aligning with relevant legal requirements and Safety in Design principles.
- Validate digital products through trials and performance evaluations in close collaboration with our sales team.
- Deliver insights by investigating market trends, customer pain points, and technical growth opportunities.
Key Requirements:
- Strong technical acumen and mechanical/electrical trade qualifications.
- A customer-first approach, ensuring technical support and solutions align with market needs.
- Collaboration mindset, working closely with the Engineering Team Lead and Product Manager to bring innovations to life.
- Analytical and problem-solving skills, with the ability to review and refine product designs for optimal performance.
- Attention to detail, ensuring high-quality execution of engineering activities, from validation to product documentation.
What We Offer:
- A safety-first environment and mindset.
- Flexible work options.
- Global and local recognition programs.
- Learning and Development focus.
- Employee Assistance Program (EAP) for you and your family.
- Community Involvement program.
