Senior Retail Operations Lead

6 days ago

Adelaide, South Australia beBeeRetail Full time
Job Description

We are seeking a seasoned Retail and Education Manager to lead our retail and therapy business across Concept Stores, Department Stores, and National Pharmacy locations.

This pivotal role requires a strong service culture champion who can drive sales growth through in-field coaching, commercial goal setting, and team development.

The successful candidate will be responsible for building strong relationships with key retail partners, while ensuring seamless service standards tailored to each channel.

Key Responsibilities
  • Champion the Jurlique Service Model, ensuring consistent delivery across all locations.
  • Monitor customer feedback and leverage it to coach, celebrate, and refine service standards.
  • Partner with department store managers to embed brand standards into local operations.
  • Deliver sales growth through in-field coaching, commercial goal setting, and team development.
  • Identify local PR and marketing opportunities, working with the Marketing team to execute.
  • Build and drive a strong VIP client base across your region.
  • Inspire, coach, and develop Store Managers and their teams to achieve sales and service excellence.
  • Manage onboarding, induction, and succession planning to attract and retain top talent.
  • Lead performance management processes, ensuring managers are equipped to address challenges proactively.
Commercial & Operational Excellence
  • Ensure optimal stock levels, manage stocktakes, and minimise shrinkage.
  • Oversee pricing, returns, rostering, payroll, and compliance processes across all sites.
  • Guide visual merchandising execution to maximise brand visibility and sales performance.
  • Deliver professional and tailored strategy presentations to department store partners.
About You
  • 5+ years' experience as a multi-site Area, State, or Territory Manager (beauty, luxury, fashion, or retail).
  • Proven success in driving sales and service outcomes across diverse retail channels.
  • Strong capability in coaching, developing, and inspiring high-performing teams.
  • Excellent organisational, problem-solving, and communication skills.
  • Flexibility to travel interstate as required.
  • Qualifications in Retail, Training, Skincare, or Business are advantageous.

Benefits

  • Generous product and treatment discounts + annual product allowance.
  • Service recognition vouchers and annual volunteer day.
  • Flare Perks – discounts with leading retail and lifestyle brands.
  • Face-to-face and online training in leadership, communication, and professional development.
  • Employee Assistance Program (EAP).
  • Regular company-wide events and recognition awards.
  • A supportive, values-driven culture committed to developing talent from within.

Our Behaviours

  • Collaborate better – Make it happen – Do what's right.

Unlock Your Potential

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