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Administrative Professional

2 months ago

Belmont, Australia BaptistCare Full time
About the Role

We are seeking an experienced Administrative Professional to join our team at BaptistCare. As an Administrative Support Officer, you will play a vital role in providing responsive administrative support to our Metro Hub Team.

Key Responsibilities
  • Compliance and Governance: Ensure compliance with relevant legislation and regulations, including the Aged Care Act and associated standards.
  • Customer Communication: Manage incoming communications from customers and their families/representatives in a professional and timely manner.
  • Data Entry and Service Requests: Perform data entry and actions service requests on behalf of the Hub, using Microsoft applications and care management software.
  • Procurement and Documentation: Provide assistance to the Hub team with regards to the procurement of customer-related consumables and equipment, and ensure documentation is maintained and up-to-date.
  • Quality Improvement: Actively contribute to the continuous quality improvement of the organisation.
  • Workplace Safety: Ensure safe and sound work practices that comply with work, health and safety policies and procedures.
Requirements
  • Administrative Experience: Proven customer service experience and highly developed communication and interpersonal skills.
  • IT Skills: Excellent IT skills, including the ability to create Excel, PowerPoint, and Word documents.
  • Attention to Detail: Details-oriented with the ability to troubleshoot and problem-solve effectively.
  • Solutions-Oriented: A personable nature with a can-do approach to problem-solving.
  • Interpersonal Skills: Strong interpersonal skills and the ability to work with little supervision.
  • Valid Driver's Licence: A valid driver's licence is required.
About BaptistCare

BaptistCare is a leading for-purpose Christian-based care organisation that supports thousands of people across more than 100 locations in NSW, ACT, and WA. We create strong and caring communities and place people at the centre of all we do.