Lost Baggage Handler

6 days ago


Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $78,000

Job Description:

Immerse yourself in the fast-paced world of airport operations.

As a key member of our team, you'll play a vital role in tracing and locating mishandled bags for international carrier clients. Your attention to detail and ability to work under pressure will be essential in achieving required KPIs and delivering exceptional customer service.

Primary Responsibilities

  • Serve as the first point of contact for passengers at the carousel
  • Verify passenger loading details
  • Monitor carousels for issues such as belt stoppages or passenger concerns
  • Liaise with the below-wing team for missing baggage
  • Record rush bags received
  • Report issues to the supervisors
  • Create and trace files for missed or damaged bags
  • Deliver baggage to passengers

Essential Criteria:

  • Superior customer service skills
  • Proven ability to work accurately under pressure
  • Adherence to safety processes
  • Punctuality and reliability
  • Positive attitude

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