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Databricks Customer Success Strategist

1 week ago

Brisbane, Queensland, Australia Databricks Inc. Full time

Job Description:

The Senior Client Engagement Manager will be responsible for driving customer success by ensuring that customers are making the most value of Databricks products and services. This role is a strategic and cross-functional position that will partner closely with Sales, Customer Success, Support, and Product Teams on campaigns, programs, and content.

Key Responsibilities:

  • Demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission.
  • Collaborate with the sales counterpart and engage early in the sales process to seek to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.
  • Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell or extension of services.
  • Perform as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets.
  • Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer.

Requirements:

  • Data and AI domain knowledge and experience working with customers to realize business value through to production implementations.
  • Proven experience in senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding, and execution.
  • Excellent customer-facing skills and the ability to communicate with Executives as well as other stakeholders both internally and externally.
  • Consistent track record of identifying customer needs and successfully implementing solutions.