Luxury Operations Executive

2 weeks ago

Brisbane, Queensland, Australia beBeeManagement Full time $100,000 - $140,000

At Vignette Collection, our mission is to create unforgettable experiences for our guests with every stay.

We value flexibility, prioritizing results over timesheets, and recognizing the importance of work-life balance for our team members.

Culture & Values

  • Deliver excellence through service
  • Embrace a growth mindset
  • Communicate honestly and transparently
  • Consider people, community and planet
  • Have each other's backs and respect differences
  • Show up and bring positivity
  • Take accountability & own our mistakes
  • Pursue innovation and push boundaries in hospitality

Your Role

You'll be responsible for ensuring seamless operations at our hotel. This includes managing rooms, housekeeping, and engineering to guarantee guest satisfaction and maximum financial returns.

As Acting General Manager, you'll also lead teams and ensure that our brand standards are consistently met.

Key Responsibilities:

  • Act as the guardian of the guest journey, ensuring every touchpoint reflects our promise of purposeful luxury and distinctive experiences.
  • Manage daily activities across Rooms, Housekeeping, and Engineering to maintain optimal staffing levels and service coverage.
  • Establish clear performance expectations and development goals for all leaders and colleagues.
  • Lead the Front Office, Housekeeping, and Engineering teams to ensure product quality meets or exceeds guest expectations.
  • Collaborate with the General Manager to develop and implement operational plans.
  • Maintain a safe and secure environment for guests, team members, and hotel assets.
  • Promote sustainability by improving energy efficiency and environmental performance.

What We Offer

As a valued member of our team, you'll enjoy:

  • A dynamic and supportive work environment
  • Opportunities for career growth and professional development
  • Discounted childcare, food, beverage, and gym memberships
  • The IHG Employee Room Benefit and Friends and Family Program
  • Performance incentives and recognition schemes
  • Access to therapy and well-being resources
  • The chance to experience a unique hotel environment

Requirements

We're looking for candidates with:

  • Bachelor's degree or higher in Hotel Administration, Business Administration, or related field
  • Three years of guest service/hotel experience with at least two years in management
  • Exceptional communication and relationship-building skills
  • Experience in budget management and resource allocation
  • Passion for luxury hospitality and commitment to delivering True Hospitality
  • Ability to thrive in a fast-paced environment
  • Local language proficiency

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