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Service Desk Representative

2 weeks ago

Sydney, New South Wales, Australia VIP Tires & Service Full time

Service Writer Job Description:

The Service Writer role at VIP Tires & Service involves providing exceptional customer service, ensuring accurate diagnosis and repair of vehicles, and maintaining a high level of professionalism throughout all interactions.

Key Responsibilities:

  • Deliver outstanding customer service, addressing any concerns or issues promptly and professionally.
  • Ensure accurate diagnosis and repair of vehicles, using diagnostic tools and expertise to identify any problems.
  • Develop and implement effective solutions to resolve customer concerns and meet their expectations.
  • Work collaboratively with our service team to ensure timely completion of repairs and maintenance services.

Requirements:

  • Relevant experience in the automotive service industry is preferred.
  • Excellent communication and interpersonal skills, with the ability to build trust with customers and colleagues.
  • A strong understanding of vehicle systems and components, including mechanical, electrical, and electronic systems.
  • Demonstrated analytical and problem-solving skills, with the ability to diagnose complex issues and implement effective solutions.