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Senior Field Performance Coach
1 week ago
This is an exciting opportunity to join Volkswagen Group Australia as a Senior Area Aftersales Manager. As a key member of the Aftersales team, you will play a vital role in driving business growth and excellence.
Your Key Responsibilities
- Monitor and analyze key performance indicators (KPIs) to ensure targets are met or exceeded.
- Identify performance trends and recommend preventative measures to improve operational performance.
- Work closely with the Fleet team to ensure seamless cooperation and coordination from an aftersales perspective.
- Develop and conduct Aftersales standards and performance-based assessments to measure and develop action plans.
- Offer operational expertise and support across all key Aftersales domains.
- Share knowledge with the Aftersales Operations team to develop their ability and commitment to business development and remedial actions.
- Tertiary Qualification
A tertiary qualification in Business or a related discipline is desirable.
Automotive ExperienceYou must have over 10 years' experience in an Automotive Aftersales capacity.
Leadership and People Management SkillsProven leadership and people management skills and experience are essential.
Aftersales KnowledgeStrong knowledge of all Aftersales operational elements, including people, processes, and technology.
Judgment and Problem-SolvingSound judgment and excellent problem-solving abilities are required.
Accuracy and Attention to DetailAccuracy with figures and attention to detail are essential.
Communication and Negotiation SkillsProven communication and negotiation skills and a high customer service focus are necessary.
Benefits, Rewards, and Recognition- Culture of Continuous Learning
We offer a culture of continuous learning, growth, and development, including access to LinkedIn Learning and personal development opportunities.
Additional LeaveYou will receive additional leave, including VGA Day paid leave day, birthday leave, and paid parental leave of up to 20 weeks.
Annual Fitness and Wellbeing SubsidyAccess to an annual fitness and wellbeing subsidy towards a facility of your choice.
VGA Car Lease ProgramAccess to the VGA Car Lease Program.
Discounts on Vehicle PurchasesDiscounts on Audi, CUPRA, Skoda, and Volkswagen car purchases.