Assistant Manager

4 weeks ago

Darling Harbour, Australia Accor Full time

Job Summary

We are seeking an experienced and energetic Assistant Manager to join our Front Office team at Novotel Sydney Darling Square. As a key member of our leadership team, you will be responsible for providing exceptional guest service, leading a high-performing team, and driving business growth.

Key Responsibilities

  • Lead and manage a team of Front Office staff to deliver exceptional guest service and achieve business objectives.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
  • Collaborate with other departments to ensure seamless operations and excellent guest experiences.
  • Monitor and analyze key performance indicators to inform business decisions and drive growth.
  • Provide coaching, training, and development opportunities to team members to enhance their skills and knowledge.
  • Ensure compliance with company policies, procedures, and regulatory requirements.

Requirements

  • Relevant experience in the hotel industry, preferably in a Front Office or Operations role.
  • Strong working knowledge of hotel management systems, including Opera/Opera Cloud and Microsoft Office.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues, and stakeholders.
  • Leadership qualities, with the ability to motivate and inspire a team to achieve exceptional results.
  • Diploma in Hospitality or Business Management (preferred).
  • Hold a valid Responsible Service of Alcohol certificate.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and development within Accor.
  • Access to Accor's global network and resources.
  • A dynamic and supportive work environment.

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