Air Travel Experience Transformation Expert
1 day ago
A pivotal role in shaping the future of airport travel.
About the Role:This key position within the Passenger Experience team is responsible for leading end-to-end initiatives that enhance the air travel experience. From conceptualization to seamless operational integration, you will drive innovation across technologies, services, and design to create a faster, more efficient, and enjoyable journey for passengers.
Your Responsibilities:- Lead the delivery of transformative projects that improve the passenger journey from arrival to departure.
- Develop and implement innovative technologies and service enhancements that support passenger satisfaction and meet defined service metrics.
- Collaborate with internal teams and external airport partners to ensure initiatives are well planned and delivered seamlessly across the airport environment.
- Analyze data and inform decisions to drive continuous improvement in the passenger experience.
- Proven experience delivering complex transformation initiatives in large customer-centric environments.
- Strong background in service design, change management, or continuous improvement.
- Exceptional communication and stakeholder management skills.
This is an exciting opportunity to make a real impact on the air travel experience.
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