Transforming Travel Experiences

2 days ago

Sydney, New South Wales, Australia beBeePassenger Full time $90,000 - $120,000

Delivering exceptional passenger experiences requires a unique blend of innovation, collaboration and strategic thinking.

About the Role

The Passenger Experience Lead plays a pivotal role in shaping the future of air travel at Australia's premier gateway. As part of the Passenger Experience team, you will lead the end-to-end delivery of initiatives that enhance the travel experience from home to gate.

This is an exciting opportunity to drive innovation across technologies, services and design to create a faster, more efficient and enjoyable journey for passengers. If you are passionate about transforming complex challenges into smart, passenger-focused solutions in a fast-paced, high-impact environment, this role offers a unique chance to shape the future of air travel.

Main Responsibilities
  • Lead the end-to-end delivery of initiatives that improve efficiency, comfort and experience.
  • Scope, test and implement innovative technologies and service improvements that support passenger satisfaction and meet defined service metrics.
  • Collaborate with internal teams and external partners to ensure initiatives are well planned, clearly defined and seamlessly delivered.
  • Use data, analytics tools, KPIs and passenger insights to inform decisions and drive continuous improvement.
About You
  • Proven experience delivering complex transformation or operational change initiatives in large customer-centric environments.
  • Strong background in service design, change management or continuous improvement ideally with exposure to aviation or similarly complex industries.
  • Exceptional communication and stakeholder management skills with ability to navigate competing interests and align cross-functional teams.
  • Solid understanding of project and change management principles with practical approach to delivering results.
What We Offer

To find out more about our flexible culture and work practices be sure to check out our website where you can also see more about our employee benefits.

Making it Happen

We are committed to creating a diverse and inclusive workplace that reflects the communities we serve.

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