Real Time Operations Specialist

4 days ago

Melbourne, Victoria, Australia beBeeCareer Full time $120,000 - $130,000
Job Opportunity: Real Time Analyst

This is a permanent, full-time role with flexible work arrangements in the emergency services sector.

About the Role:
  • Ensure operational performance standards are met on a daily basis.
  • Monitor current and upcoming staffing levels to ensure adequate coverage across all areas of operations.
  • Balance service delivery with resource utilization and financial considerations.
Key Skills and Qualifications:
  • Significant experience in workforce planning methodologies in a contact centre environment.
  • Extensive experience in common metrics used in a contact centre environment.
  • Understanding of workforce management principles and practices.
What We Offer:
  • A competitive salary package and flexible working arrangements.
  • Employee assistance program for employees and their family members.
  • Discounted health insurance, banking services, and gym membership.
  • 'Memberlink' discount card accepted by thousands of retailers and service providers.
  • Free staff parking at all our sites.
  • Salary packaging options after an initial service period.

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