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Customer Banking Specialist Relief

2 months ago

Shire of Northern Grampians, Australia Commonwealth Bank Full time
{"title": "Customer Banking Specialist Relief", "description": "About the Role

We are seeking a highly skilled and experienced Customer Banking Specialist Relief to join our team at Commonwealth Bank. As a key member of our Retail Banking Services team, you will play a critical role in delivering exceptional customer experiences and providing holistic solutions to our customers.

Key Responsibilities
  1. Provide in-depth conversations with customers to understand their banking needs and preferences.
  2. Support customers with account maintenance, credit product applications, and financial health checks.
  3. Offer education and demonstrations of our in-branch technology and digital banking options.
  4. Problem-solve and provide effective solutions while championing our risk-adverse culture.
Requirements
  1. Proven experience delivering exceptional customer service in financial services, retail, or hospitality.
  2. Excellent communication skills and ability to articulate financial terms clearly.
  3. Ability to ask the right questions, find solutions, and act with integrity.
  4. Capacity to work in a busy, commercial environment while seeing the big picture for customers.
  5. Genuine interest in building a career with Commonwealth Bank and improving the financial wellbeing of our customers.
What's Next

As part of our application process, you may be required to complete an online assessment. We encourage you to complete these steps within 48 hours of applying.

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