Lead Service Professional

1 day ago

North Lismore, New South Wales, Australia beBeeServiceDelivery Full time $100,000 - $120,000
Service Delivery Expert

We are looking for an experienced Service Delivery Expert to join our team. As a key member of our service department, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Provide world-class service to customers while maintaining efficient, profitable, and safe operations
  • Build and maintain positive relationships with customers and employees
  • Operate at optimum capacity, ensuring cost control and optimal resource allocation
  • Set and achieve service sales and profit objectives
  • Direct and control the activities of technicians, ensuring effective use of materials and staffing resources

Benefits:

  • Commitment to development and mentoring from your team
  • Free tickets for home games
  • Discounted health insurance
  • Employee Assistance Program (EAP)
  • Exclusive discounts with Samsung Partnership Program
  • Discounted gym memberships

Requirements:

- Proven leadership experience from a dealership service environment

- High-level knowledge of service department processes, policies, and procedures

- Excellent communication skills, both verbal and written

- Experience with Service Department KPIs and time management skills

- Current Manual Driver's Licence

Preferred Qualifications:

- Experience with Pentana Solutions (Reynolds & Reynolds)

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