
VIC Customer Service Position
1 week ago
A great opportunity for passionate and friendly individuals who enjoy providing exceptional service to our members and visitors, leaving lasting positive impressions.
The RoleThis position is suited for a skilled sales professional responsible for acquiring new memberships for Health and Fitness and Learn to Swim.
- Achieve daily sales targets
- Provide an outstanding customer experience in person and over the phone to existing and prospective members and guests
- Conduct centre tours with the aim of converting prospective members into ongoing subscribers
You will also provide relevant information and an excellent experience to prospective members by handling enquiries in line with company procedures.
Additional responsibilities include:
- Process memberships and data entry in line with company procedures
- Deliver exceptional customer service to all customers
- Maintain the appearance and presentation of the café
- Replenish condiments as needed
- Adhere to health and safety guidelines
- Cashier experience, taking orders and handling cash
- Apply sound cash handling principles and use of Point of Sale (POS) systems
- Promote the centre's services and programs to patrons
- Develop and maintain good working relationships with patrons
- Provide information on our product range, including promoting healthy food options
To succeed in this role, you will need:
- Strong sales and customer service background
- Experience in achieving sales targets and delivering exceptional customer service
- Ability to work mornings, evenings and weekends
- Sound cash handling principles and use of Point of Sale (POS) systems
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