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Operational Team Lead

2 months ago

Truganina, Victoria, Australia Coles Full time
About the Role

We are seeking an experienced Team Manager to join our Customer Fulfilment Centre (CFC) team in Melbourne. As a key member of our operations team, you will be responsible for managing a functional team within the CFC, supporting them in achieving Coles' eCommerce KPIs for safety, customer experience, cost, fulfilment, and delivery.

Key Responsibilities:

  • Manage day-to-day operations within the facility, providing operational leadership, direction, and support to a high-performance team.
  • Motivate, encourage, and develop your team to achieve exceptional results.
  • Support the execution of the strategy implementation plan to achieve the organisation's strategic objectives.
  • Collaborate with internal teams to ensure seamless end-to-end operations.
  • Drive a highly customer-focused culture with a focus on customer receiving the 'perfect order' every time.
  • Be a champion for safety and lead an operational safety-first culture.
  • Find ways to support continuous improvement initiatives of the site, providing insight to key stakeholders.
  • Be flexible in working hours and available to work a variety of rosters, including nights and weekends.

About You and Your Skills

We're looking for passionate Team Managers with a customer-first focus and a continuous improvement mindset. You'll need:

  • Demonstrated experience in leading and supervising large teams in a fast-paced, complex workplace combining automated plant operations with labour-intensive and manual workstreams.
  • Proven people leadership capabilities.
  • Proven ability to develop and coach people to meet both their career goals and the organisation's goals.
  • Ability to influence and communicate with site leaders.
  • Ability to utilise operational metrics to drive performance improvements and outcomes.
  • Experience in creating new and better ways for the organisation to be successful.
  • Experience in developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Ability to apply knowledge of business and the marketplace to advance the organisation's goals.
  • Experience in manoeuvring comfortably through complex policy, process, and people-related organisational dynamics.
  • Ability to provide direction, delegating, and removing obstacles to get work done.
  • Experience working across multiple functional areas of a Store, DC, or CFC.

What We Offer

At Coles, we're committed to investing in our people's wellbeing and professional development. We offer flexible work arrangements, additional leave, and parental leave entitlements. We're continuing to build a gender-equal team and a culture that's just as diverse, inclusive, and welcoming as the communities we serve. We encourage applications from people of all ages, cultures, abilities, sexual orientation, and gender identities. We're happy to adjust our recruitment process to support candidates with disability. Find out more in the 'Our Recruitment Process' section of our careers site.