Ecommerce Operations Manager

1 day ago

Truganina, Victoria, Australia coles Full time

We are seeking a highly experienced Ecommerce Operations Manager to lead the operational success of our Customer Fulfilment Centre's last mile operations.

About the Role

As an Ecommerce Operations Manager, you will be responsible for coordinating the operations of a substantial CFC customer delivery team to achieve Coles' ecommerce KPIs for safety, customer experience, cost, fulfilment and delivery. You will oversee process compliance to drive safety and operational process improvement and collaborate with internal departments, state transport management and 3PL transport providers to ensure seamless end-to-end delivery operations.

You will also:

  • Lead and drive a highly customer-focused culture across CFC customer delivery operations
  • Manage the transport & customer delivery team within CFC operations
  • Collaborate with other Coles business units to ensure CFC customer delivery operations are positioned to enable online sales growth
  • Execute the strategy implementation plan, to achieve ecommerce & operations objectives
  • Contribute to the development/definition of the organisational strategies & plans, within Customer Fulfilment Centre & Spoke operation
  • Be a champion for safety and lead an operational safety-first culture
  • Create and drive a highly customer-focused culture across the site
  • Create and drive a high-performance culture through communicating performance objectives, empowering direct reports and supporting team members to achieve their career and development goals
  • Collaborate and influence key stakeholders across central operations and transformation teams to ensure change strategy alignment
  • Find ways to support continuous improvement initiatives of the site providing insight to key stakeholders
About You and Your Skills
  • We're looking for passionate Ecommerce Operations Managers that have a customer first focus.
  • You'll also need:
  • 3-5 years of management experience in last mile and transport / logistics cross-dock operations, with accountability for driving safety, financial & operational performance
  • Experience managing large scale teams
  • Prior experience with last mile and transport/logistics cross-dock operations
  • Experience working within complex industrial relations frameworks
  • Have a passion for people, engaging teams and developing team members
  • Experience in driving a culture of customer focus, continuous improvement & organisational change management
  • Experience in relevant vehicle compliance and safety frameworks, including fatigue management and COR
  • Strong people leadership capabilities
  • Ability to influence & communicate with senior leaders across Coles
  • Ability to work within complex industrial relations frameworks
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