Technical Solutions Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeSupport Full time $90,000 - $108,000

About our business: We specialize in insurance and risk management. Our diverse team works together to build trust and achieve excellence.

Our Opportunity:

We're looking for a skilled Support Specialist to join our Melbourne team. This is a great chance to showcase your service and technical skills while working with customized solutions.

Key Responsibilities:

Incident Management: Provide hands-on support for day-to-day IT incidents and record details in our Service Management tool. Work closely with internal teams to resolve issues and improve our Service Levels and KPIs.

Customer Service: Deliver exceptional customer service, responding to requests and escalations in a timely manner according to established SLAs.

Access Management: Ensure user access is provisioned and de-provisioned for business systems, maintaining documentation and adhering to internal processes.

Requirements:

- Tertiary qualifications in IT (preferred)

- Previous IT experience in a similar function (preferred)

- Knowledge of incident and problems management processes (ITIL) and IT Service Management system ideal

- Strong customer service focus, excellent communication skills, and ability to prioritize tasks effectively

Benefits:

We offer great career development opportunities, including tuition assistance, wellbeing offerings, and salary sacrificed superannuation options.

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