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Exceptional Customer Experience Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $80,000 - $120,000
Customer Service Representative

Delivering exceptional customer experiences is at the heart of this role. As a Customer Service Representative, you will be responsible for building and maintaining strong relationships with customers, understanding their needs, and providing tailored solutions to meet their financial goals.

The ideal candidate will have experience in a customer-facing environment, with a proven track record of meeting targets and providing excellent service. Strong communication skills, both verbal and written, are essential for success in this role.

  • Key Responsibilities:
  • Explore customer needs through in-depth conversations and identify opportunities to support their financial goals
  • Provide expert advice on online platforms and recommend products and services tailored to individual needs
  • Manage transactions, handle cash, investigate queries, and assist with paperwork while maintaining risk considerations
  • Participate in ongoing learning and development to stay up-to-date with industry trends and best practices

Required Skills and Qualifications:

  • Experience in a customer-facing environment and the ability to meet targets
  • Strong attention to detail and a risk-aware mindset
  • Effective communication skills, both verbal and written
  • Knowledge of banking and finance principles (desirable but not essential)

Benefits:

This is a permanent, full-time or part-time position located in Victoria. Our staff are actively engaged in promoting growth, nurturing relationships, and addressing specific community needs. We offer a range of benefits, including health and wellbeing support, flexible working arrangements, and access to professional development opportunities.

About Us:

We are committed to making a positive impact in our local communities. By joining our team, you will be contributing to the growth and success of your local area. If you are passionate about delivering exceptional customer service and making a difference, we would love to hear from you.