Workplace Experience Leader

6 days ago

North Sydney Council, Australia beBeeHumanCentric Full time $110,000 - $140,000
Job Title: Workplace Experience Manager">">

This position oversees the end-to-end occupant and guest experience within a Sydney workplace, ensuring consistent human-centric experiences across ANZ.

The role focuses on delivering service excellence, with team management, site operations, service contracts, sourcing, procurement and financial decisions made with customer satisfaction in mind.

Key Responsibilities:

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  • Develop Comprehensive Experience Roadmaps- Create and implement Sydney-specific human experience strategies aligned with ANZ-wide standards.
  • Lead Employee Engagement Initiatives- Drive programs focused on wellness, community engagement, and workplace culture that enhance belonging, productivity, and workplace pride.
  • Coordinate ANZ-Wide Experience Delivery- Ensure consistent implementation of human experience standards across all regional locations while supporting account-level initiatives.
  • Manage and Develop High-Performing Teams- Foster inclusive environments, develop customer-centric capabilities, identify top talent, and transform them into influential experience champions.
  • Oversee Comprehensive Event Management- Coordinate workplace events from concept to execution, including room setups, catering, equipment, and HSE compliance across ANZ locations.
  • Drive Food & Beverage Excellence- Manage F&B initiatives that align with wellness and sustainability goals while ensuring quality and consistency across all locations.
  • Optimize Space Planning and Utilization- Process space requests, conduct audits, support workplace optimization strategies, and collaborate with design teams for functional spaces.
  • Execute Strategic Sourcing and Procurement- Purchase goods and services while ensuring compliance with client requirements and cost reduction targets.
  • Deliver Strong Financial Performance- Meet or exceed KPI targets, maintain comprehensive reporting metrics, and ensure contract compliance with performance indicators.
  • Lead Workplace Innovation and Digitalization- Implement technology platforms, automation, sensors, and touchless solutions while driving critical experience projects in sustainability and D&I.">

About the Role:

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We are seeking an experienced professional who can lead our workplace experience team in delivering exceptional customer experiences. The ideal candidate will have a strong background in real estate, facility management, hospitality or experience design, and excellent communication and presentation skills.

Requirements:

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  • Minimum 5 years' experience in real estate, facility management, hospitality or experience design.
  • Strong communication and presentation skills with natural hospitality-oriented acumen.
  • Proven ability to adapt in fast-paced environments.
  • Experience with human-centered design methodologies.
  • Bachelor's degree in hospitality, facilities management, business or related field preferred.">

What We Offer:

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We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are passionate about delivering exceptional customer experiences and have the skills and qualifications we are looking for, please apply today.

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Keyword: HumanCentric

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