Contract Operations Specialist
4 weeks ago
This is a Contract Operations Specialist role with Hootsuite, a leading company in Australia. The role involves advising and supporting the New Business and Customer & Expansion teams on the efficient execution of deals, ensuring new contracts and renewals are accurately structured and meet compliance requirements.
Key Responsibilities:
- Support the New Business and Customer & Expansion teams as the subject matter expert of the Sales process, helping to resolve issues and navigate across multiple business functions
- Partner with the New Business and Customer & Expansion teams to capture the contractual requirements in order to propose language for inclusion in contracts
- Assist in monitoring a working queue to assist the team in resolving requests for assistance from sales on a daily basis and is meeting the service level agreement
- Review contracts pre / post-sale to ensure compliance with operational procedures/financial audit requirements, providing assistance in resolving any contractual issues found
- Support the day-to-day use and data integrity of CRM (Salesforce), including account set-up and hierarchies, opportunity creation, quoting and closing out of opportunities, and auditing data to ensure accurate booking and forecasting of revenue
Requirements:
- Some practical or relevant work experience in a Sales Operations role including direct experience of sales order processing, software contracts, software contract renewals, invoicing, and revenue recognition policies
- Knowledge and understanding of internal departments (Legal, Finance, Partner Operations, Product Marketing, etc.)
- Understanding of software sales processes from quote-to-cash and some experience in working within CRM and Financial systems
- Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
- Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
- Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
About Hootsuite:
Hootsuite is a leading company in Australia, and we are looking for a Contract Operations Specialist to join our team. We are committed to leveling the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Hootsuite.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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