Onboarding Experience Specialist

5 days ago


Sydney, New South Wales, Australia Klaviyo Inc. Full time

Klaviyo Inc. Overview

We are a leading email marketing platform company seeking an Onboarding Specialist to join our Sydney office. Our team is passionate about delivering exceptional onboarding experiences and support to our APAC customers.

Our Sydney office has established a strong presence with our go-to-market teams in sales, customer success, partnerships, marketing, recruiting, and product support. As we continue to grow, we anticipate expanding our customer base and fostering a dynamic working culture that reflects the values of Klaviyo.

About the Role:

This is an exciting opportunity to join our team as an Onboarding Specialist. In this role, you will be responsible for owning customer relationships from sale completion through successful 'go live'.

You will lead the implementation phase for new customers, defining project scope, developing project plans, allocating resources, and establishing timelines.

You will also onboard new clients by providing expert advice and guidance, addressing client inquiries promptly, and sharing Klaviyo best practices to ensure clients achieve their objectives.

You will maintain proactive oversight of customer dashboards, resolving open issues, and ensuring consistent communication and escalation procedures.

  • Owning customer relationships from sale completion through successful 'go-live'
  • Leading the implementation phase for new customers
  • Onboarding new clients
  • Maintaining proactive oversight of customer dashboards

Requirements:

  • 1-2+ years of customer onboarding experience
  • Excellent communication skills
  • Experience in software implementation and support


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