Guest Service Agent Townsville, Australia

4 weeks ago


Townsville, Queensland, Australia Minor Hotels Full time
Guest Service Agent Opportunity in Townsville, Australia

We are seeking a skilled Guest Service Agent to join our team at Oaks Townsville Gateway Suites in Townsville, Australia. As a valued member of our staff, you will be responsible for delivering exceptional customer service and ensuring the satisfaction of our guests.

About Minor Hotels

Minor Hotels is an international hotel owner, operator, and investor with a diverse portfolio of over 530 properties across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Our company is committed to providing unparalleled hospitality experiences to our guests, and we seek like-minded individuals to join our team.

Job Description

This role involves welcoming and checking in guests, communicating professionally, making bookings, and assisting guests during their stay. If you possess excellent written and verbal communication skills, exceptional customer service skills, and a positive attitude, we encourage you to apply.

Key Responsibilities:

  • Welcome and check in guests
  • Communicate professionally with guests and colleagues
  • Make bookings and assist with guest inquiries
  • Assist guests during their stay and resolve any issues that may arise

Qualifications and Requirements:

  • Previous experience in a hotel or customer service environment
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and a positive attitude
  • The ability to work a variety of shifts, including weekends and public holidays

Benefits:

We offer a highly competitive hourly rate of $32.50, along with numerous benefits, including discounts on accommodation across all Minor Hotel brands in Australia and New Zealand, team member's friend and family discount, additional paid leave, educational financial support, government-funded traineeships, NIB insurance discounts, discount savings, cash back, entertainment and experience discounts, and wellbeing programs.

Why Join Us?

We value our employees and strive to create a positive and vibrant work environment. We invest in our staff's skills and provide opportunities for growth and progression. If you are passionate about delivering exceptional customer service and working in a dynamic team, we encourage you to apply for this exciting opportunity.



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