Concierge Ambassador

3 weeks ago

Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons Hotels and Resorts, we believe in delivering exceptional guest experiences through a world-class employee experience and company culture. Our team members around the world create amazing experiences for our guests, residents, and partners by providing a genuine and heartfelt touch of luxury. We know that enabling our people to deliver these exceptional experiences requires a deep understanding of our guests' needs and preferences.

About the role:

  • Provide expert knowledge of local attractions, events, and points of interest to guests, ensuring their needs and preferences are met.
  • Arrange reservations for dining, entertainment, transportation, and other services, demonstrating exceptional organisational skills and attention to detail.
  • Serve as a knowledgeable resource on local culture, history, and lifestyle, fostering positive relationships with guests and anticipating their needs.
  • Act as a liaison between guests and other hotel departments, facilitating smooth communication and ensuring seamless experiences.
  • Resolve guest concerns and complaints promptly and effectively, demonstrating empathy and problem-solving skills.
  • Maintain accurate records, logs, and reports, ensuring that all information is documented meticulously.
  • Stay updated on industry trends, local events, and new attractions to enhance guest experiences.

About you:

  • High school diploma or equivalent; additional education in hospitality or a related field is a plus.
  • Previous experience in a luxury hotel or high-end hospitality environment is highly desirable.
  • Excellent communication and interpersonal skills, with a warm and friendly demeanor.
  • Strong organisational skills, attention to detail, and the ability to multitask effectively.
  • Knowledge of local attractions, restaurants, and entertainment options.
  • Proficiency in using property management systems and other relevant software.
  • Demonstrated problem-solving skills and the ability to handle guest concerns with professionalism and grace.
  • Flexibility to work varying shifts, including weekends and holidays.

What we offer:

  • Competitive wages and a comprehensive benefits package.
  • Excellent Training and Development opportunities.
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts.
  • Complimentary Dry Cleaning for Employee Uniforms.
  • Complimentary Employee Meals.

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