Administrative Assistant

4 days ago


Frankston, Australia The Salvation Army Full time

About The Salvation Army

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. Our mission is to make a positive difference in the lives of people who need help most.

Our Homelessness Stream

We provide high-quality, person-centered services to people at risk, and or experiencing homelessness. Our services include accommodation, case management, outreach support, financial assistance, connection, and referral to other specialist services.

About the Role

We are seeking a dedicated and compassionate individual for our Receptionist and Program Administration position. As a key member of our team, you will be responsible for managing an effective delivery of high-quality administration and receptionist support to our site. Your role will involve:

  • Screening incoming calls and taking appropriate actions
  • Managing visitors in a courteous, efficient, and friendly manner
  • Providing welcoming and exceptional customer service to all clients, internal, and external stakeholders
  • Diary management and coordination of appointments
  • Distributing publications regarding other services to clients
  • Liaising with external service providers to ensure currency of external referral information
  • Completing general office administration tasks in an accurate and timely manner

Key Responsibilities

You will be responsible for:

  • Managing the front desk and reception area
  • Providing administrative support to our program team
  • Coordinating appointments and meetings
  • Preparing and distributing reports and documents
  • Maintaining accurate records and files

Requirements

To be successful in this role, you will need:

  • A relevant business qualification, such as a Certificate IV or Diploma in Business Administration
  • Experience in reception and administration responsibilities
  • Intermediate ability with Microsoft Word and Excel, and familiarity with Human Resources Information Systems
  • A Victorian Driver's Licence
  • A Current Working with Children Check

What We Offer

As a registered NFP, we offer our eligible employees real and meaningful benefits, including:

  • NFP salary packaging
  • Flexible working conditions
  • Health, fitness, and financial discounts/benefits
  • Paid parental leave
  • Up to 8 weeks leave per year through our purchase leave scheme
  • Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity
  • Purpose-driven career with positive social and sustainable outcomes
  • Employee Assistance Program
  • Opportunity for career development
  • An inclusive culture of dedicated, passionate, and professional team members


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