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Experience Ambassador
3 weeks ago
Be the Ambassador of Exceptional Experiences
">We empower travelers to create lifelong memories by delivering personalized service and making every moment truly special. Our dynamic team is passionate about fostering meaningful connections and turning vacation inspiration into unforgettable experiences for millions worldwide.
">About the Role:
">- Greet and register owners and guests, setting the tone for an exceptional stay.
- Provide insider knowledge on local attractions, helping travelers discover hidden gems.
- Ensure seamless check-in processes and provide expert guidance on resort amenities.
- Meet guests face-to-face and craft tailored sales strategies for our luxury resorts and livestream events.
- Foster genuine relationships with customers, driving loyalty and repeat business.
- Collaborate with resort operations teams to deliver unparalleled service excellence.
- Clearly communicate the value of traveling within our community, highlighting exclusive benefits and perks.
- Achieve sales targets and KPIs, driving business growth and success.
Your Benefits:
">- Professional development funding to help you grow your career.
- Discounted hotel stays across Australia, Fiji, and New Zealand.
- Opportunities to develop new skills and take on new challenges.
What We're Looking For:
">- Previous experience in a similar role, with a proven track record of delivering exceptional customer service.
- A genuine passion for hospitality and a deep understanding of what makes an unforgettable experience.
- Excellent communication skills, with the ability to build rapport with customers from diverse backgrounds.
- Aself-motivated individual who thrives in fast-paced environments and is always looking for ways to improve.
- High levels of computer literacy and proficiency in PMS systems.
- The ability to recognize and solve problems in a calm and professional manner.
- Flexibility to work a range of shifts, including nights, weekends, and public holidays.
About Us:
">We're a values-driven organization that's passionate about creating memorable experiences for our guests. Our inclusive environment fosters a sense of community and belonging, where everyone feels valued and supported. If you're a people person with a heart for hospitality, we'd love to hear from you.
"],