Computer Hardware Technician

1 day ago

Sydney, New South Wales, Australia beBeeDesktopSupport Full time $100,000 - $120,000

Job Title: Desktop Support Specialist

We are seeking a highly skilled professional to fill the role of Desktop Support Specialist. As a key member of our IT department, you will provide timely resolution of end-user problems, support field personnel remote communications and connectivity, and maintain updated knowledge of policies, procedures, products, and activities.

Key Responsibilities:

  • Diagnose and troubleshoot computer and general network issues on Windows and MAC platforms.
  • Provide basic administration of phone systems and exercise independent judgment consistent with department guidelines and standards.
  • Maintain updated knowledge of policies, procedures, products, and activities of the assigned area.
  • Participate in on-call activities and follow escalation processes.
  • Provide on-call rostered support coverage as required.

Required Skills and Qualifications:

  • Ability to troubleshoot and resolve issues with PCs, Powerful Workstations, Laptop hardware, and software both onsite and remotely.
  • Knowledge of Windows and OS X environments, computer hardware, and software at an intermediate or advanced level.
  • Experience in provisioning and support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
  • Must have experience working with ticket-based systems for registering incidents and requests.
  • General knowledge of server computing, networking, phone setup.

Benefits:

  • Opportunity to work with cutting-edge technology and innovative solutions.
  • Collaborative and dynamic work environment.
  • Ongoing training and professional development opportunities.

Others:

  • Excellent oral and written communication skills and ability to communicate, read, and write effectively in the English language on all levels.
  • Preferred qualifications include experience with MS SCCM/Jamf or equivalent computer imaging, remote customer support, and AV system support.

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