
Email and Customer Engagement Specialist
2 days ago
Job Summary:
As a Digital Marketing Strategist, you will play a pivotal role in shaping and executing high-performing lifecycle marketing strategies. Your expertise in email and SMS marketing will drive the design, optimisation, and scaling of flows, campaigns, and list growth initiatives.
Key Responsibilities:
- Develop and execute comprehensive digital marketing strategies aligned with client goals and performance targets.
- Build, optimise, and scale high-converting, behaviour-driven email and SMS flows and campaigns.
- Employ advanced tactics such as segmentation, dynamic content, predictive targeting, and send-time optimisation to maximise customer lifetime value.
- Collaborate with internal team members to share knowledge and ensure strategies are understood and actionable.
Requirements:
- At least 3+ years of experience in email marketing, with at least 2 years in an agency environment or managing multiple brands.
- Expertise in Klaviyo and ability to apply SMS, Reviews, advanced segmentation, CDP/analytics, and integrations to support a complete retention marketing strategy.
- Strong technical fluency and deliverability knowledge, including automations, integrations, list hygiene, DNS, inbox placement, and warm-up logic.
- Strategic storytelling skills, with ability to write headlines, email copy, flows, and CTAs that resonate and convert.
Benefits:
- Work in a dynamic, creative agency environment.
- Lead exciting projects and have a direct impact on client success.
- Work with innovative e-commerce brands.
- Be part of a supportive and growing team.
Working Hours:
- Monday - Thursday: 9:00am - 6:00pm
- Friday: 9:00am - 12:30pm (can work remotely on this day)
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