Healthcare Customer Service Team Leader

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $110,000 - $140,000
About This Role

This is a leadership position responsible for managing a team in customer service. The team leader ensures timely and accurate delivery of services to healthcare customers, providing professional support to patients, caregivers, and healthcare professionals.

The successful candidate will oversee order processing, manage complex service issues, build knowledge of nutrition products, and utilize ERP and CRM systems for customer management and compliance.

Key Responsibilities:
  • Lead a team in delivering high-quality customer service.
  • Ensure timely deliveries and minimize disruptions to patients.
  • Manage complex service issues and complaints with urgency and care.
  • Build knowledge of nutrition products to assist team members.
  • Utilize ERP and CRM systems for customer management and compliance.

About You

To succeed in this role, you will need:

  • Strong communication and interpersonal skills.
  • Proficiency in ERP and CRM systems, particularly JDA, SAP, or Salesforce.
  • High-level computer literacy, including Microsoft Office.
  • Proven leadership experience in customer service within healthcare or logistics.
  • Attention to detail for accurate order processing and documentation.
  • A commitment to continuous learning and coaching product knowledge in the team.

About Our Organization

We are a global logistics company that moves businesses and keeps communities thriving. We collaborate in friendly teams, supported by approachable leaders who give us autonomy to make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move our customers and world further.

We welcome everyone, regardless of age, ethnicity, gender, or ability. You must be entitled to work in Australia and prepared to undertake pre-employment checks, including a criminal history check and medical assessment.

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