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Retail Banking Consultant

1 week ago

Adelaide, South Australia Australia and New Zealand Banking Group Limited Full time

At the Australia and New Zealand Banking Group Limited, we're shaping a world where people and communities thrive. As a Retail Banking Consultant, you'll play a key role in helping to provide customers with a seamless banking experience.

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  • You'll meet each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on the financial solutions available.
  • You'll be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.

You'll have the opportunity to contribute to a significant uplift in customer engagement and advocacy, and create real customer value. You'll also actively participate in and support bank programs and initiatives.

To succeed in this role, you'll ideally bring:

  • Exceptional customer focus - retail experience is an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.

We're a diverse bunch at the Australia and New Zealand Banking Group Limited, and we celebrate the different backgrounds, perspectives, and life experiences of our people. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.