Senior Consultant, Adelaide SA

4 days ago

Adelaide, South Australia ANZ Full time
About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

As a Senior Consultant, you'll play a key role in helping support the Store in providing value to customers across retail Home Lending and Small Business channels.

You will provide support with managing, acquiring and growing our portfolio of customers. You will also play a significant role in enabling the business to continue to grow the Retail Lending portfolio, customer connectivity and NPS rating.

Suncorp Bank encourages continual learning and adaptation to the latest digital customer engagement tools. You will be part of a team that values digital empowerment & digital fluency; we help customers transition to a more convenient banking experience by giving them confidence in using digital banking options. We are committed to a future-forward culture, blending personal relationships with cutting-edge digital solutions.

Role Location: 25 Grenfell Street, Adelaide SA 5000

Role Type: Permanent, full time role

What will your day look like?

As a Senior Consultant, you will:

  1. Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features.
  2. Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking.
  3. Assist the Store to manage relationships with customers within your assigned portfolio.
  4. Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
  5. Collaborate with peers in the region to ensure effective support and service delivery.
  6. Assist the Store Leader in building confidence and capability across the store team around lending discussions.
  7. Assist the Store Leader as a "second in charge" when required at times of annual leave, or managing the Store during extended trading hours.
What will you bring?

To grow and be successful in this role, you will ideally bring the following:

  1. Demonstrated experience in roles requiring growth and retention of a customer base.
  2. Demonstrated experience in Home Lending and previous experience in financial services industry.
  3. Strong interpersonal skills - using appropriate behavioural styles to develop relationships, influence others and assist with digital banking queries, empowering customers to manage their accounts online.
  4. Strong communication skills - demonstrated ability to convey and explain information coherently and confidently, both oral and written.
  5. Comfortable with digital customer service platforms to assist customers in real-time.
  6. Ability to navigate and troubleshoot common digital banking applications and mobile services with customers.
  7. Understanding of digital verification and ID validation systems used in customer onboarding and proficiency in digital payment technologies, such as mobile wallets and online payments.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 90372.

Job Posting End Date

03/04/2025 , 11.59pm, (Melbourne Australia)

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