Diagnostic Imaging Support Specialist

14 hours ago

Central Coast Council, Australia beBeeCustomerService Full time $60,000 - $80,000

About us, we offer a wide range of diagnostic imaging services through numerous practices across Sydney and regional areas.

We are committed to providing exceptional patient care with a personal touch. Your contributions will be instrumental in shaping our future direction.

Our purpose-built contact centre manages inbound and outbound calls in a modern light-filled environment with free onsite parking.

The office space is designed for collaboration and team members' success, including an employee breakout area with complimentary refreshments.

You will provide exceptional customer service by handling critical first contact with patients through inbound and outbound calls, booking patients into procedures and advising on preparation requirements.

This role requires accuracy while navigating complex systems to input patient and referrer information, process billing and liaise with referring doctors and technical teams.

Significant investment is made in your professional development through extensive initial and ongoing training and support.

You will be empowered to identify opportunities to improve processes and contribute to developing a positive work culture.

Key responsibilities include:

  • Providing exceptional customer service to patients
  • Booking patients into procedures and advising on preparation requirements
  • Navigating complex systems to input patient and referrer information, process billing and liaise with referring doctors and technical teams
  • Contributing to the development of a positive work culture

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